« STEP Off: Round 4 | Main | Be Aware 13 »

The Lego Brick: A Lesson in Branding

by Adrian Hanft, (14 comments)


One of the more entertaining discussions raised by my Lego camera was an argument on Digg. Apparently you are supposed to say “made out of Lego bricks” not “made out of Legos.” That sounds funny, but some people were genuinely upset about it, and a heated and hilarious argument of 40 comments ensued. So is this just Lego fan snobbery, or is this a legitimate offense? Does it hurt the Lego brand? What is Lego’s official stance on the matter, and what are they doing about it? You might be surprised by what I learned…

First, I got to tell you that I have loved Legos, I mean Lego blocks, for as long as I can remember, and I have always called them Legos. I even had a subscription to Lego Maniac magazine when I was growing up. Little did I know that this simple mispronunciation was eroding the Lego brand, and contributing to an epidemic that continues to hurt Lego significantly. At least that is what Lego wants you to think. On a “fair play” page of Lego’s website dedicated solely to preserving the Lego brand, they say the following, “If the LEGO trademark is used at all, it should always be used as an adjective, not as a noun. For example, say “MODELS BUILT OF LEGO BRICKS”. Never say “MODELS BUILT OF LEGOs.” Why you ask? Well, you see kids, “An owner must prevent the improper use of its trademarks to prevent the public from being deceived.” Lego is “deceiving” themselves if they think that they are doing me any favors by telling me what I can and can’t call their toys. I can understand the importance of corporate standards, and a handbook of identity guidelines can be a wonderful thing. But it is one thing to run a tight ship internally, and quite another to demand that your customers adhere to your corporate language. Bennett made a very good point with his comment that ““It doesn’t really matter if the Lego people don’t want us to say Legos. The consumer decides the brand, not the company. Ask the experts. It is one of the first rules of branding. A company can do their best to influence the consumers perspective of the company, but in the end it is the public that makes the final decision. FedEx along with the brand guru’s at Landor realized this, and took advantage of it. It would have been silly for FedEx to try and insist that everyone call them Federal Express.”

If you are beginning to think that Lego is obsessed with their brand name, just look at one of the bricks. Stamped on every raised knob on every Lego piece is the word “Lego.” No wonder some Lego fans get so upset when people say “Legos” instead of “Lego.” They have been brainwashed by a childhood surrounded by millions of tiny Lego logos!

Actually, Lego’s oppressive stance is even more puzzling when considered in the context of their commendable reputation for embracing an open source environment in the past. When Lego released RCX (programmable robot sets that snap together and run on microprocessors), Lego enthusiasts hacked the code and posted RCX’s secrets on the Web. They resisted the urge to sue, and that decision allowed their customers to make significant improvements to the product. In the recent redesign of the robotics kit, Mindstorms, entusiastic Lego users actually designed the product!

Recently, Lego users hacked the Lego Digital Designer program which allows you to build 3d models on your computer. The hack allowed users to decrease the amount of Lego sets they had to buy in order to complete their models. Obviously, this takes money right out of Lego’s pocket, and to everyone’s amazement, Lego executives actually applauded the solution!

When you think about it, Lego is really built upon an open source model. You buy a set of Legos, follow the instructions, and make the toy. You start to get bored with it, and add on to the original design. Eventually you take it apart, and use what you learned to make your own inventions. You improvise. You invent. The amazing thing about this open source environment is that you become a life long fan of the product. The point that Lego misses is that while they think they are protecting their brand, they are actually building a wall (of Lego bricks perhaps) between them and their customers with their strict corporate language. Lego’s biggest asset isn’t their brand, it is their energetic and enthusiastic customers. Lego should lighten up and let their customers call the Lego brick whatever they want.

Sponsored by:

Found Photography
contact badg

Comments (14)

From my understanding, the issue is when the general public does decide what to call building bricks, and if they are referred to simply as ‘legos’, then the Lego company can lose the right to use their name to any company selling what the public refers to as ‘legos’, as it would become a Genericized Trademark.

I was doing work for a company who’s lawyer had all of the collateral written so that the brand name was always used as an adjective instead of as the product name because of this reason. Other examples that were noted at the time was that Tabasco is always referred to as ‘Tobasco Pepper Sauce” and Kleenex is known as “Kleenex Facial Tissue”.

The Lego company, without being careful with things like this, really could lose their name to anyone making bricks.

mamachristy said:

Amen. ‘Nuff said.

Charles said:

First off, that isn’t just Lego’s stance on the purpose of a trademark — protecting consumers is why trademarks exist. It is a mark to show the origin of a product or service so that consumers can gauge the quality of the goods they buy.

What bothers me about your post, though, is that it sounds like the whole proper adjective thing is news to you. A trademark is always a proper adjective. Trademarks have always been proper adjectives.

Lego isn’t being oppressive — they are doing what every Trademark owner is required, legally, to do in order for their trademarks to be enforcable in the future. If they couldn’t demonstrate that they made efforts to protect their trademarks, there would be nothing preventing you or I from calling our own building blocks something that could confuse customers as to the origin of the product.

This is why all designers should be required to take IP law courses… we should practically breathe trademarks, copyrights and patents.

Adrian said:

Charles, you nailed me in that I am not an expert on trademark law. It is a shame that I have to have a degree in law to debate this issue. My common sense revolts at the idea of a company fighting their customers for mispronouncing their name. I guess that is why copyright laws rarely take common sense into account (link to Free Culture - a book I have been enjoying.)

Donovan, The “Kleenex” comparison is interesting. I have often wondered if a genericized trademark is really such a bad thing. Don’t you want your brand name to be the only thing someone thinks about when they think of that product? Isn’t that the ultimate goal of branding?

Another idea that strikes me is why couldn’t a competing product call themselves “Legos.” If Lego is so insistent that they are NOT called “Legos” maybe they wouldn’t care if somebody else WAS called “Legos.” Absurd, I know, but isn’t this whole issue?

JonSel said:

I have often wondered if a genericized trademark is really such a bad thing.

This is definitely a bad thing for a brand. Ubiquity and omnipresence in the market is good, but your brand name being acceptable usage for any product in the category is not. Think about those genericized trademarks that you use all the time. Kleenex. Xerox. Even FedEx, to some degree. I’ve heard Coke used as a generic even. “What kind of Coke would you like? A sprite, please.”

When the brand name no longer refers to a specific product, that brand loses its relevant differentiation that allows it to command higher prices. It’s no longer regarded as a “must-have”. If I go to Kinko’s to get something xeroxed, I could care less if they actually use a Xerox machine or a Kodak copier to accomplish the task. That hurts Xerox’s marketability because they’ve lost that consumer demand. Kinko’s can buy any copier they want, because their customers won’t be asking specifically for Xerox-produced copies. There’s no relevant differentiation to their brand. A copier is, essentially, a copier. Consider how upset Apple would be if iPod became a catch-all for all mp3 players. They’d freak because it meant telling someone you own an iPod no longer carried any caché and their sales would plummet.

Lego may be being a bit overzealous in wanting its customers to refer to “Lego blocks” and not “Legos”, but they are absolutely correct in trying to reinforce that they are the only producers of a “Lego” product.

DC1974 said:

I don’t know how you missed this in all your LEGO experience. I first learned of this as a small kid (in the 1980s) when playing with my large LEGO set. I was reading the box, as I did then, and still do today. I clearly remember (I can even remember what house and what room I was sitting in) when I read the explanation about what to call your LEGO bricks. It’s just one of those little bits of trivia that are fun to throw out. I don’t always call them that. But I do mention it when I hear other people call them Legos. Just because it was so explicitly spelled out. You’ll never see that on a box of BAND-AID brand bandages or Kleenax facial tissues.

Bennett said:

The fact is, Lego is too late in demanding that consumers call them Lego Bricks. They may have had it on their packaging in the ’80s, but the fact is that it is mere trivia. They failed to clearly communicate their message in the very beginning and it is going to take a mere branding miracle to change the way people perceive their blocks. Hardly anyone knows that this is what you should call their blocks. The only people that do correct others, are those that like to correct people because they know a little trivia (sorry DC1974).

As a kid that got stuck with Lock Blocks, I do respect the Lego brand. The fact that I call them Legos does not mean that I get them confused with competitors.

Adrian said:

DC1974, Somehow it slipped under the radar. Nice job capitalizing LEGO. The Lego branding message really sunk in with you!

JonSel, I hear what you are saying, but for the sake of discussion…

What could be better than your brand name replacing the name of the product in the mind of the consumer? As long as Kodak can’t use the word “Xerox” to promote their product (as in the Kodak Xerox maker), doesn’t Xerox hold a huge advantage in the market? When I go to buy Kleenex, doesn’t the box labeled “Kleenex” have an advantage over the one that says “facial tissues?” The only time that it stops being an advantage is when the consumer thinks that Kleenex brand isn’t any better than the generic. At that point, it isn’t the fault of the brand equity, it is a failure to make a superior product.

The iPod is a great example. It could be argued that it has already achieved the generic trademark level. Think of the word “podcast.” I read somewhere about Creative not being able to avoid the word “podcast” when they promote their mp3 players. They decided to make an acronym, “Personal On Demand Broadcast.” Maybe Apple could sue, but why should they? Does it hurt Apple? No. It just makes Creative look stupid, and reinforces Apple’s market dominance.

JonSel said:

The issue isn’t solely the brand name becoming the generic standard bearer. What happens is that the word becomes so generic, that it no longer refers to the actual brand it came from. So, when I say, “I want to buy some kleenex,” what I’m really saying is, “I need some tissues.” In fact, I put “kleenex” on my shopping list, but I buy “Puffs Plus” because I like them better. That’s where the problem lies. You no longer equate the brand name with a specifc product. Yes, there are other failures that contribute to this, including not making a better product, but we’re talking about the end result, and that’s a genericized trademark.

Regarding “podcast”, I think that would be an interesting term to study. It’s too late for Apple to change the term. The best defense is simply continuing the make a relevant and superior product. That’s always the best plan of action. Complacency isn’t a recipe for overnight disaster, but long-term will harm the brand. As long as Apple continues to make iPods that are the best, coolest, easiest-to-use mp3 players, they’ve got little to worry about.

Charles said:

Adrian, I didn’t mean to imply that you need a law degree to discuss this… but a solid understanding of IP/law issues really would benefit designers (I can think of more than a few who need a better understanding of “fair use”)… anyway, that last part of my comment wasn’t intended to come of nearly as biting or condescending as it did.

“What could be better than your brand name replacing the name of the product in the mind of the consumer? As long as Kodak can’t use the word “Xerox” to promote their product (as in the Kodak Xerox maker), doesn’t Xerox hold a huge advantage in the market?”

But that is one of the risks that is run… of Xerox can’t establish that it has made efforts to enforce the mark.

Stephanie said:

Just a side note: I was in the Sony Metreon yesterday and happened upon two books, The Brick Testament: Stories from the Book of Genesis, and The Brick Testament: The Ten Commandments? I found this discussion rather interesting because of these books. I hear a lot of relevant information but the fact remains that I have never heard the term Lego Bricks and I’ve had them for as long as I can remember. I don’t know how Lego would be able to reach me and change my language when I don’t watch TV and I don’t have children. They seem to have a hug problem on their hands. I think it is good that they are trying to protect their brand but it might be too late. As for the ipod discussion I hate to say this but I am around teenagers a lot and they use the ipod name to talk about other mp3 players they own. I think the reason is that mp3 is difficult to say and the other companies have not done a good job at branding their name. This could be really bad for apple. But like JoSel said, “As long as Apple continues to make iPods that are the best, coolest, easiest-to-use mp3 players, they’ve got little to worry about.”

Chris Rugen said:

Am I the only one who thinks the whole thing is laughable because the primary consumers of Lego brand interlocking polymer block structures are children?* And children couldn’t care less about calling them ‘Lego bricks’ when they could just say ‘Legos’. They’re fighting, as Adrian points out, long-term habits of the people that helped make them so ubiquitous. Coming from the company, it’s just a funny corporate assertion of trivial legal rigors to me. But when non-affiliated people actually start picking up the sabre for the corp and swinging it at others simply for the sake of compliance? Gimme a break. That’s like chastising your friends for writing ‘ipod’ instead of ‘iPod’.

That kind of talk won’t hurt the Lego brand. The Lego brick design is too specific to the product to get confused with, say, Lincoln logs or .

*Don’t get me wrong, though. I love me some Lego building as much as the next adult.

Sean Weste said:

I thought it might be worth noting that the LEGO brand isn’t ‘forced’ as such onto its consumers. It seems rather irresponsible of you to portray it in such a way that makes the LEGO Group seem cruel and unjust in controlling kids.

ben swift said:

Growing up, I played “Legos” frequently. I had a ton of sets, and would build stuff alone or with my sister or with my friend(s). I never called them anything but “Legos,” and probably never will. “Legos” may be synonymous for any type of building toy, but I can say that I (we) looked at non “Legos” building sets with contempt. MegaBlocks, Constructs, and other sets were (and still are) “fake Legos”. I still have all my LEGOS, but I don’t get them out very often. :(


Post a comment


Make sure you understand our COMMENT POLICY before you comment. If you haven't left a comment here before, your comment may need to be approved before it will be published. Once it has been approved, it will appear on this entry. Thanks for waiting.