In the final session of the 2005 HOW Conference, Andrew Zolli’s, “The Road Ahead: Forces Shaping the Next 25 Years,” gave an optimistic and exciting forecast for the future. He sees a future where designers move beyond brochures and logos, and move towards projects that make huge improvements to life on Earth. It might sound like a bold prediction, but Zolli is convinced that the skills of designers are going to be extremely valuable in the near future. I am not talking about the ability to put type on the page, I am talking about our ability to solve problems.
We are at the beginning of a revolution that is radically redefining many of the fundamental pillars of our society. The main reason for this is the power of a population that is increasingly connected and networked. As more and more people join the network, the power of the individual is increased. People are no longer seen as consumers. They are now participants. The masses can no longer be looked down upon as consumers. Every member of the population is now a co-participants with a strong role in the networks. This is revolutionary. Companies the fail to see this fundamental shift will fail. Some companies are recognizing this change but they see a threat rather than an opportunity. This results in destructive actions like the suing of the fans and customers that the companies depend on for revenue. The empowered consumer is no longer satisfied with just consuming. We are participating and we aren’t asking for permission. The suing of fans is more than a dangerous trend, it is a design problem. The challenge is to channel the power of your networked customers. Zoli used the example of Star Wars fans who create unapproved Star Wars movies. Rather than sue the fans for copyright infringement, LucasArts empowered the fans by teaching the fans how to improve their work. They harnessed the power of their fans rather than stifling them. Another similar case could be made for iTunes. ITunes is a well designed solution that is solving the problems of digital music without destroying the fans, artists, or music labels.
Echoing a theme that Brian Collins hinted at in his Branding session the speaker emphasizes the importance of collaboration. He described 4 models of how designers work that he classified as Think, Play, Look, and Envision.
**Think**
This is the traditional model of having small teams of very talented people that are pushed very hard. In this model of isolated designers bas a breakthrough 20% of the time. Their solutions are innovative and have a large impact. This process pushes the designers very hard and leads to burnout and high stress.
**Look**
Teams of designers partner with industry experts. This model has an 80% success rate, but their breakthroughs aren’t very large.
**Play**
The third model consists of a team of external designers that play with the clients products. They have a small failure rate, but you get a redefinition of the problem and new solution.
**Envision**
In this model, designers partner with futurists. They prototype the future. Success is not an afterthought, but the result of a designed situation. This is the model of the future.
If you would like to learn more about the ideas of Andrew Zolli, be sure to check out www.zpluspartners.com