Learned from Fast Food
March 28, 2008
by Kyle Heinemann
Many yeas ago, when I was 15 and working in fast food….if you would have told me “Pay Attention!” since I would be learning valuable life lessons, I would not have believed you (to put it mildly). That job was purely income. Not for socializing, not so I could eat the food, not to be popular, just money. Today, many years later, I can see where I learned customer service: back at Dairy Queen.
Customer Service, to me, is one of those areas of work that everyone says “well, duh” it’s important. To really excel at it, translates to a big payoff. You can learn to serve your customers/clients so well that a) at the end of a project, they get what they really wanted, but maybe not what they initially asked for, or b) so happy they will tell their friends and colleagues, or c) so happy they congratulate your manager—and your manager remembers to compensate you accordingly when it’s bonus/raise time (wink wink).